Legrand deploys the Neat brand wireless patient-nurse call solution at the Príncipe de Viana Hospital in Pamplona to support the management of the pandemic

acceso frontal principe de Viana_3 (003)In order to welcome a greater number of patients with COVID-19 symptoms, the Príncipe de Viana Hospital in Pamplona has set up four wings for outpatient consultations. This temporary location has been equipped with Neat’s wireless patient-nurse call system so that the workflow can be organized more efficiently, and people receive higher quality care.

The technological deployment at the Príncipe de Viana Hospital was carried out through Legrand’s distribution channels. Likewise, it should be noted that this deployment was carried out in record time.

The system is completely wireless and consists of push buttons for patients and call receivers for professionals. The patient only must press a button to request help. In addition, since the receivers are portable, professionals are fully mobile and can receive the patient’s call at any point in the healthcare facility where they are located.

According to the statements published in different Spanish media, the Department of Health has stated that the Health System of Navarra is “in a constant process of adaptation and reorganization of its activity and of material and human resources to face the epidemic of coronavirus. »

We are very proud to be able to accompany the health personnel of the Príncipe de Viana Hospital in Pamplona in managing the crisis of the disease COVID-19 and we commit ourselves to continue collaborating with what we have been doing for more than 30 years: offering solutions that help the most fragile and those ones who need our support the most.Teleasistencia-TREX

D-CALL II, designed for establishing communication between users and professionals in residential care centers

D-CALL II is a nurse call system that allows patients in healthcare centers to communicate from their room or common areas with professionals through a voice call. D-CALL II is recommended for both, nursing homes and hospitals, and even sheltered homes.


How does it work?

The user can trigger an alarm by pressing any of the alarm devices such as bathroom pull devices or call buttons. Furthermore, the alarm can be initiated automatically thanks to any of the sensors such as smoke and gas detectors or door and window sensors.

When the alarm has been launched, a sequence of calls to pre-programmed telephones is initiated. This ensures the professionals will answer the call because, if the first telephone has not been able to answer the call, it will jump to the next number and so on until it is answered.

When one of the telephones answers the call, a voice conversation is initiated with the patient through the call terminal installed in the room. The power of the D-CALL II speaker and the sensitivity of its microphone have been designed to provide the user with a high quality audio experience, which results in a more efficient service.


D-CALL II is an easy installation system since it does not require wiring or works. In addition, it facilitates the mobility of professionals throughout the center since calls are received on wireless phones. Likewise, it has other advantages that make it extremely interesting for centers such as data encryption and long battery life.

Patient-nurse call systems (III): D-SERVER + D-CALL II

Patient-nurse call systems

The voice system in which the new D-CALL II is integrated is a software development designed for healthcare facilities. It is installed using a solution based on D-SERVER management software.

D-SERVER is capable of generating communications via voice and/or messaging between the resident and the healthcare professionals via the wireless telephone system installed in the facility. This, in turn, provides direct interaction between the aforementioned telephone system and the management software.

Furthermore, D-SERVER is designed to facilitate different functions such as voice connector, advanced messaging via the centre´s telephone system, as well as the recording of calls which have been preset for such.

To summarise, D-SERVER provides continuous optimization through the complete analysis of data and features simple automatic updates through online services and updates, thereby providing a better service due to the reduced workloads of personnel.

How it works

When D-SERVER receives an alarm, it is forwarded to the DECT telephone system via message and call anywhere in the facility, opening a two-way communication between the voice terminal and the health professional thanks to the connection with the existing telephone exchange, thereby ensuring immediate action in accordance with the resident’s needs. All the events registered in relation to the procedure can be analysed afterwards for the management of the same.


Advantages for your facility:

  • Voice communication
  • Easy to use
  • Comprehensive management of the environment
  • Alarm management
  • Control of technical alarms of the different devices installed
  • Adaptation to the facility´s telephone system
  • Specific management software