D-CALL II, designed for establishing communication between users and professionals in residential care centers

D-CALL II is a nurse call system that allows patients in healthcare centers to communicate from their room or common areas with professionals through a voice call. D-CALL II is recommended for both, nursing homes and hospitals, and even sheltered homes.


How does it work?

The user can trigger an alarm by pressing any of the alarm devices such as bathroom pull devices or call buttons. Furthermore, the alarm can be initiated automatically thanks to any of the sensors such as smoke and gas detectors or door and window sensors.

When the alarm has been launched, a sequence of calls to pre-programmed telephones is initiated. This ensures the professionals will answer the call because, if the first telephone has not been able to answer the call, it will jump to the next number and so on until it is answered.

When one of the telephones answers the call, a voice conversation is initiated with the patient through the call terminal installed in the room. The power of the D-CALL II speaker and the sensitivity of its microphone have been designed to provide the user with a high quality audio experience, which results in a more efficient service.


D-CALL II is an easy installation system since it does not require wiring or works. In addition, it facilitates the mobility of professionals throughout the center since calls are received on wireless phones. Likewise, it has other advantages that make it extremely interesting for centers such as data encryption and long battery life.

Patient-nurse call systems (II): D-SERVER + D-TREX

Sistema llamada paciente enfermeraNeat Group has developed an ideal solution for each type of residential facility, distributing the alarms in an effective and selective manner, by group, for example. D-SERVER, the smart monitor for efficient alarm management, is the most appropriate solution for the management of alarms in residential facilities.

D-TREX is an advanced wireless messaging system designed to manage the different solutions installed in a care facility using D-SERVER software.

The advanced technology featured ensures the simple management of work groups and services by time slot. In brief, it provides continuous optimization by means of the comprehensive analysis of data through online services.

The use of D-TREX guarantees the improved management of healthcare personnel´s time, as well as an enhanced service for residents due to the reduced workloads involved.

How does it work?

When D-SERVER receives an alarm, it is forwarded to the D-TREX receiver carried by the health professional anywhere in the facility in accordance with an individually configurable scenario. D-SERVER also processes parameters such as the origin and type of alarm, as well as the time of the day so as to distribute alarms in a more efficient and specific manner by group and the needs of the facility at all times.

Patient-nurse call systems

Advantages for your facility:

  • The opportunity to combine the wireless solution and the data network
  • Optimization of resources and personnel workloads through the creation of workgroups
  • Alarm management
  • Simple and intuitive operation
  • D-Server management software

BED, sensor for the efficient and flexible care of patients

Teleasistencia Avanzada BEDIn Neat Group, we are convinced that advanced telecare can guarantee the independence and security of older people and dependents people. Advanced telecare completes the traditional telecare services with complementary technological support inside or outside the home.

Today, we want to present one of those “complementary technological supports” that guarantees the safety of older people both in their own homes and in care centers. We are talking about BED.

BED is a device that alerts caregivers to the presence or absence in the bed (or chair) of a user. A wireless device which does not require any installation since it works with an AAA battery.

BED allows two types of configuration depending on the mobility of each user; for those with limited mobility, an alarm will be sent at the same time as the bed is left, allowing acting quickly and anticipating any damage that may be caused by a fall or accident.

For residents with better autonomy, a return time is established, sending the alarm only if the resident does not return within the established time.

In addition, BED can be programmed so when the user gets out of bed, the light of the room automatically turns on, thus minimizing the risk of falls.

If you want further information about BED, as well as the rest of the devices that complete an advanced telecare system, you can consult our website here.

Teleasistencia Avanzada Cama

Neat awarded with the Original Product SENDA Prize for the launch of NOVO

Premios SendaThe SENDA Awards come to its ninth edition and this year we have been awarded in one of its categories for the launch of our digital carephone, NOVO.

The purpose of the SENDA Awards is “to recognize the work of people, institutions, companies and professionals who improve the quality of life of the elderly people, as well as to promote personal autonomy and active aging”.

After years of research and development, we have incorporated the most advanced technology for social services into a completely new digital concept that will take telecare one step further. Because of that effort, we have created NOVO, a digital carephone that combines network capacity, ease of use and total security with a functional design that can be easily incorporated in any environment and any attention situation.

The prizes have also recognized important people and institutions such as the poet Maria de Prado Herranz, the theatre producer Enrique Cornejo, the provider of telecare services Ilunión Sociosanitario or the Junta de Extremadura, among other relevant people in the promotion of active aging and the care of older people.

The delivery ceremony will take place next Tuesday, at the Ministry of Health, Social Services and Equality in Madrid, in a ceremony chaired by Mario Garcés, Secretary of State for Social Services and Equality, and Matilde Pelegrí, president of the SENDA Group.

You can check the winners list here.

Neat presented the whole NOVO concept at Altenpflege 2018


Hannover was the center of ALTENPFLEGE 2018; from 6 to 8 March, around 550 exhibitors met at the this international event with care products and services. The focus of this leading fair, with around 26,000 visitors, was the subject of digitization, which is becoming more and more important.

Neat participated in the Altenpflege fair exhibiting the digital ecosystem of NOVO and highlighting the great advantages of offering a connected care.

Visitors were able to get to know in depth three variants of NOVO that allow reliable and secure connection to all networks:

NOVO types.png

With these three variants, NOVO can be precisely adapted to the respective network requirements and always offer a consistent and future-proof connection. NOVO is compatible with the known telecare communication protocols.

Similarly, the Care Management Portal (CMP) was shown, a web-based tool that anytime and anywhere allows staff to conveniently and efficiently remotely manage and monitor the NEAT IP devices.


During this important fair, Neat presents its digital technology to a big number of participants and open up the possibility of future collaborations and new projects.

Neat deploys its technology in the residential care group Avita in Almería

Neat Group has installed its nurse call system at Ciudad de Berja nursing home located in the city of Almería (Spain) with the aim of ensuring communication between professionals and residents of this center, as well as improving the quality of care.

Ciudad de Berja nursing home is a social-health center for the elderly, who are offered comprehensive care and continuous personal, social and health services. With a total of 136 beds and 75 rooms, this nursing home is the largest and most modern residence in the west of Almería, with private and family-friendly spaces, as well as a wide range of services.

The nursing home sought to replace its old communication system with a reliable and modern voice system. In order to meet these needs, Neat carried out the installation of the following technology:

The care professionals of this center use wireless telephones to receive alarms, which are managed by the ISECO Control Center, also installed by Neat. Likewise, professionals have TREX devices, which are used as BACK UP, therefore, both communication and reception of alarms are always guaranteed. In addition, Neat installed the D-POS System to offer the Wandering Control service, thus some residents of this care center use the D-ATOM device.

This installation is just the beginning of a big installation project of three nursing homes of Avita Group.

Residencia Avita Ciudad Berja

Thousands of automatic calls to minimize waiting times on Adapted Transport routes

Thanks to the SmartCall mobile application developed by Neat, automatic, pre-programmed and personalized calls can be made to notify the user of the arrival of the adapted vehicle.

SmartCall is an application designed to make automatic, pre-programmed and personalized calls to the people who are taken to their Day Center. When the elder answers the call, he is informed by a recording about his next pickup. The system interacts with the user asking if he understood the message, if the answer is negative, the recording is repeated.

This technological service reduces waiting times for people with mobility impairments who use the route of transport adapted to the Municipal Day Centers. The elderly are notified in advance about the arrival of transport, allowing both the elderly and their relatives to have enough time to get to the door of their home.

During 2017, more than 130,000 personalized calls were sent out to users to notify them that the adapted vehicle will arrive shortly.

It is worth mentioning that in 2014, thanks to this modern App, the Madrid City Council won the “Contratos y Proyectos Smart Cities 2014” (“Smart Cities Contracts and Projects 2014”) award.


NOVO was exhibited in Australia at a Legrand´s exclusive event

novo legrandDuring the launch event of the Legrand Eliot program in Australia, NOVO, the Neat’s new telecare terminal, was exhibited, integrated with a blood pressure device.

The event named Eliot Launch, was held on July 5 and took place at the Museum of Contemporary Art (MCA), at the Quayside Room, overlooking Syndey’s spectacular harbour, city skyline, the iconic Opera House and Harbour Bridge.

In addition to NOVO, several technological innovations of Legrand were also presented and Legrand senior executives gave conferences on the importance and repercussion of the Eliot program.

Eliot (a contraction of Electricity and Internet of Things, IoT) was announced two years ago with Legrand describing it as a program designed to speed up the deployment of its connected devices that would “facilitate the emergence of connected buildings wherever IoT can enhance use value for all users.”

The CEO of Legrand Australia and New Zeland Tony Berland told IoT Hub that the company felt the time was now right to launch in Australia. “It’s not only a matter of technology, it’s about how we can bring the product to market,” he said.

At the Australian launch, Legrand said it was mobilising the whole Legrand group behind Eliot with the aim being “to revitalise communication about Legrand products, wherever the Internet of Things can provide users with additional benefits.”

Learn more about this event by watching the following video:

EPI CARE 3000 has been tested with highly satisfactory results

ABEPI conducted a demonstration session of this sensor.

Creatividad Epi-Care 600x550px ENWith the objective of finding a reliable technological solution to support the nocturnal convulsive seizures of patients with epilepsy, the “Biscayan Association of Epilepsy Doctor Maribel Forcadas”, (ABEPI, by its acronym in Spanish), tested the epilepsy sensor EPI CARE 3000, distributed in Spain by Neat Group. The results of the test were very satisfactory; the device detected 22 crises without giving false positives.

The great success of this test motivated the desire of ABEPI to show this sensor to all those patients or associations interested in knowing and taking advantage of its benefits.

Therefore, ABEPI, with the collaboration of Neat Group held a non-profit demonstration day for dozens of attendees, on Wednesday, September 20, at 6:30 pm, in the municipal center of San Inazio-Ibarrekolanda.

The presentation and organization of the event was carried out by Juanma Puente, President of ABEPI, who presented the EPI CARE 3000 equipment and the successful results obtained during the month that they were testing it.

He also showed all the statistics of the tests and explained the configuration and operation of the device through two videos that he recorded specifically for the event.                ABEPI

“The installation of this epilepsy sensor is very simple and its daily use is simplified to the maximum to facilitate the operation of any user. The sensor is well prepared, both for use in homes and for installation in nursing homes, as it has the necessary peripherals to send a remote alarm, via radio to a pager and / or a monitoring unit or via SMS”, said Juanma Puente, who, in addition to being the president of ABEPI, is also the father of a patient who suffers epilepsy and participated in the test.

During the question session, Santiago Morales, KAM of the Commercial Department of Neat Group, clarified the doubts made by the attendees concerning the operation, coverage, warranty and prices of the sensor.

EPI CARE 3000 is an innovative small-sized device that unlike other sensors on the market, offers a high degree of sensitivity, it can detect not only the repeated movements resulting from severe convulsion, but also detects the soft convulsions that occur during sleep, in cases of nocturnal epilepsy. Because of its high sensitivity and reliability, the bed sensor is widely recommended for infants, children, youth and adults.

Juanma Puente, President of ABEPI, during the presentation

The equipment is manufactured by the Danish company “Danish Care Technology ApS” and sold in several countries by Neat Group.For further information about Epi-Care 3000 or other products and services from Neat Group, please do not hesitate to contact us.

Renew your nursing call system while the residents have breakfast

Forget about uncomfortable works, Neat’s solutions are easy to install and do not cause inconveniences to residents.

Nurse call systemMany nursing homes do not dare to renew their nurse-call systems because they are afraid of facing endless hassles such as making annoying and costly construction works, generating nasty noises and being forced to relocate the residents.

In Neat Group, we are aware of the real needs of our customers, so we offer them our reliable system, TREX. It is a wireless solution that will allow you to renew your old system in record time.

Forget about the noise, cables, workers, building materials, alter the normal operation of your care staff, paying high maintenance costs and most importantly: forget about relocating and disrupting the residents, since the installation is done so quickly that they will not be affected at any time.

In addition to a simple, agile and elegant installation, our wireless system offers you many advantages and unlimited features:

  • Wireless signal reliability.
  • Mobility: care-staff can receive alerts anywhere in the center where they work due to the portability of the system.
  • Detection of the usual calls of bed, bath, etc.
  • Alarm detection of Neat devices: wandering control, fall detectors and panic button to request help among professionals, etc.
  • A simple computer application allows the management of alarms and the generation of reports for the service  improvement.