Neat participated in a virtual seminar where it endorsed its commitment to people’s health and safety

In order to expose how Neat technology has contributed to the management of the health crisis caused by COVID-19 in a professional and efficient way, Neat was present at the webinar Assistive technology solutions against COVID-19.

During the webinar, a detailed account was made of the solutions that since the beginning of the pandemic have helped telecare service providers and care professionals in residences and hospitals to provide higher quality care to patients, users and residents preventing the spread of the coronavirus and protecting the safety and health of people at all times, mainly the elderly, who belong to the most vulnerable sector of the population.

Gonzalo Castellanos, commercial director for southern Europe and America at Neat, pointed out that when the health crisis began, Neat was clear that the first step that had to be taken consisted of “ensuring the continuity of production, for this, shifts were adapted and security measures were taken to the extreme, which made it possible to guarantee the supply of solutions during the toughest months of the pandemic ”.

Having achieved this goal, Neat focused on installing its wireless assistive solution in record time. “This technology was deployed in more than 20 field hospitals mainly in Italy and Spain. Hotels were also equipped and technology was installed in isolation rooms as well”, Castellanos stressed.

For her part, Sonia Zapico Díaz, Asispa’s telecare director, took part in the webinar recognizing that “technology is always a fantastic ally to provide well-being” and that “the future of telecare services goes through digitalization”. In its commitment to innovation, Zapico said that they already have more than 7,000 digital terminals installed, which “makes them a benchmark within the social health field in connected care.”

Zapico also emphasised the reasons why telecare has become more relevant during the pandemic: “the ability to accompany and the possibility of immediate care for the elderly without face-to-face contact.”

David Miró i Sumarroca, general director of Miray Consulting, also participated in the webinar presenting the success story of the Germans Trias i Pujol Hospital, in Catalonia, where a modular expansion of the centre has been carried out, which has been equipped with the Neat wireless nurse call system. Miró explained that the objective of this project was “to minimize the risk of contagion by making the workflow as efficient as possible and the patients being treated in the shortest time possible” and for this it was necessary to comply with the technology requirements of the expansion: “reliability and effectiveness”. He also highlighted the satisfaction of the healthcare staff with “an easy-to-use and install solution.”

The conclusions of the event were exposed by José Carlos Escamilla, director of business development at Neat, who made it clear that “The future of healthcare services cannot be conceived without connected systems.”

The webinar was held on November 17 and more than 100 professionals from the social and healthcare sector were connected live. It was organized by InfoEdita and its manager, José Henríquez Navarro, presented the speakers and briefly described the program of the event.

You can access the full webinar (in Spanish) through our YouTube channel:

Neat’s NOVO Connected solution is being installed and configured remotely to prevent the spread of COVID-19 disease

Plug & play installation of the telecare system.

PLUG & PLAY Telecare

The coronavirus pandemic requires rapid and effective actions that help protect the safety and health of telecare users who represent one of the most vulnerable sectors of the population. Based on this need, Neat, a leading manufacturer of home emergency call systems, through its subsidiary in Germany, has responded forcefully, therefore, since the beginning of the confinement offered its clients an initiative to install the telecare service remotely, in this way, service providers are able to home-deliver the NOVO connected solution –digital telecare terminals- and start it up without having to enter the user’s home.

The installation, configuration and monitoring of the devices is carried out remotely thanks to a powerful terminal management IoT platform developed by Neat. The user only must plug the device into an electrical outlet and the installer, from a central office, ensures that the system is operational in a matter of minutes. “Installation is as simple as turning on a household appliance”, they point out from the Neat subsidiary in Germany, Furthermore, this telecare service “once connected works reliably and safely”.

This responsible advanced telecare initiative allows the massive and remote deployment of terminal in homes and is proving to be very successful since it avoids contact between the installer and the end user and thus eliminates the risk of transmission of the COVID-19.

“Neither care organizations and their employees nor participants and their families have to expose themselves to the risk of infection when configuring and installing NOVO. Neat thus offers everyone involved the maximum flexibility and the greatest possible protection of their health, even in the current situation”, they highlighted from Neat Germany.

Likewise, this NOVO plug & play scenario is helping to ensure that a large number of older people have a highly secure digital telecare system, which not only allows them to request help in an emergency, but also to feel accompanied during this stage of unwanted loneliness they are experiencing.

At Neat, we are very proud to be able to offer solutions that help in the management of the crisis of the disease COVID-19 and we commit ourselves to continue collaborating with what we have been doing for more than 30 years: offering solutions that help the most fragile one and those one who need our support the most.

Advanced telecare, the most effective and risk-free tool to prevent the spread of the coronavirus

Remote installation of telecare equipment in homes.

Telecare covid-19

As part of the efforts to combat the spread of the COVID-19 disease, while safeguarding the safety and health of the elderly, Neat has started the installation and configuration of advanced telecare terminals remotely in the users´ homes.

Since this technology can be activated remotely, it is not necessary for an installer to access the home of the elderly person. The equipment is sent by courier service and the only requirement is that the user connects the equipment to the electrical network and once this is done, the installer, from a central office, ensures that the system is operational in a matter of minutes.

At this time of health crisis, it is essential that all elderly people have a highly secure telecare system that allows them to request and receive help immediately.

The usefulness of technology, today more than ever, is evident. In this sense, Arturo Pérez Kramer, General Director of Neat, stressed that “advanced telecare facilitates the remote and massive deployment of equipment in homes, avoiding contagions and unnecessary transfers” and without endangering the health and life of users. Likewise, it is pertinent to highlight the importance of «promoting a service, not only of traditional assistance, but of emotional telemonitoring that helps to mitigate the unwanted loneliness that mainly elderly people suffer, especially in these circumstances of confinement, ” he noted.

The current times of health contingency require us to act quickly and responsibly to give effective responses to the urgent needs of the groups that are most vulnerable: the elderly and health personnel.

At Neat, from our position, we will keep contributing by doing what we have known for more than 30 years: offering solutions that help the most fragile and those ones who need our support the most.

Neat participated in an event about telecare organized by the Spanish Red Cross

Neat has attended the Technology Conference in Telecare 2019 of the Spanish Red Cross (CRE, by its acronym in Spanish) in order to train attendees in the technical use of NOVO in the environment of CMP and its functionalities.

“In that presentation we tried to show the Red Cross technicians, who are the ones who finally install the terminals, the advantages of our Care Management Portal and NOVO,” said José Salazar, Customer Support Neat Care Cloud Manager of Neat.

During the training session, the following points were exposed:

  • NOVO Benefits
  • Configuration options
  • CMP Features
  • Advantages of using digital terminals versus analog terminals
  • Basic training in the use of CMP

In addition, a round table was held called “The digital awakening: Present and future of communications in Spain” in which technological trends were analyzed from a holistic approach. This round table was presented and moderated by Carlos Capataz, Director of Digital Technological Services of CRE.

Advanced telecare Red Cross

Preventing falls in the elderly

falling-99184_640Falls and stumbles are the most common cause of people over 65 being admitted to hospitals in the UK. In fact, one out of three people over 65 years old will have a fall or a stumble and half of those will fall more than once a year. In addition, elderly who fall usually become more afraid of falling, and this fright can reduce their quality of life and their aptitude to do exercise often. That is why it is important to know how to avoid falls for the elderly.

Here are some tips for avoiding falls and stumbles:

  • Stay physically active
  • Have your eyes and hearing tested
  • Find out about the side effects of the medication you take
  • Non-slip mats in the bathroom
  • Stand up slowly
  • Good lighting
  • Move any clutter
  • Get help lifting heavy things
  • Use a cane or walker if your doctor says so

A fall can be very problematic, mainly for elderly people and their families. At Neat Group, we have created some technology to offer you and your family, the certainty that if anything happen there would be professional help immediately.

For example, a fall device can detect a fall and send an alarm to a telecare unit, which will alert a care team in case you need emergency services.

In this simple way, a telecare system can assure you someone is there ready to go your home and help in case you are unlucky enough to suffer a fall.


BED, sensor for the efficient and flexible care of patients

Teleasistencia Avanzada BEDIn Neat Group, we are convinced that advanced telecare can guarantee the independence and security of older people and dependents people. Advanced telecare completes the traditional telecare services with complementary technological support inside or outside the home.

Today, we want to present one of those “complementary technological supports” that guarantees the safety of older people both in their own homes and in care centers. We are talking about BED.

BED is a device that alerts caregivers to the presence or absence in the bed (or chair) of a user. A wireless device which does not require any installation since it works with an AAA battery.

BED allows two types of configuration depending on the mobility of each user; for those with limited mobility, an alarm will be sent at the same time as the bed is left, allowing acting quickly and anticipating any damage that may be caused by a fall or accident.

For residents with better autonomy, a return time is established, sending the alarm only if the resident does not return within the established time.

In addition, BED can be programmed so when the user gets out of bed, the light of the room automatically turns on, thus minimizing the risk of falls.

If you want further information about BED, as well as the rest of the devices that complete an advanced telecare system, you can consult our website here.

Teleasistencia Avanzada Cama