Patient-nurse call systems (III): D-SERVER + D-CALL II

Patient-nurse call systems

The voice system in which the new D-CALL II is integrated is a software development designed for healthcare facilities. It is installed using a solution based on D-SERVER management software.

D-SERVER is capable of generating communications via voice and/or messaging between the resident and the healthcare professionals via the wireless telephone system installed in the facility. This, in turn, provides direct interaction between the aforementioned telephone system and the management software.

Furthermore, D-SERVER is designed to facilitate different functions such as voice connector, advanced messaging via the centre´s telephone system, as well as the recording of calls which have been preset for such.

To summarise, D-SERVER provides continuous optimization through the complete analysis of data and features simple automatic updates through online services and updates, thereby providing a better service due to the reduced workloads of personnel.

How it works

When D-SERVER receives an alarm, it is forwarded to the DECT telephone system via message and call anywhere in the facility, opening a two-way communication between the voice terminal and the health professional thanks to the connection with the existing telephone exchange, thereby ensuring immediate action in accordance with the resident’s needs. All the events registered in relation to the procedure can be analysed afterwards for the management of the same.

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Advantages for your facility:

  • Voice communication
  • Easy to use
  • Comprehensive management of the environment
  • Alarm management
  • Control of technical alarms of the different devices installed
  • Adaptation to the facility´s telephone system
  • Specific management software
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Neat held the Neat Partners Meeting 2019 with successful results

Neat partners from all sales regions and several Neat members met from May 27 to 29 in Munich, Germany to carry out the traditional Partners Meeting.

Neat Partners Meeting 2019 2During the event, experiences were shared and strategic issues for the future of Neat were discussed. Likewise, as always, this event served to strengthen the relationships among all the participants.

The Neat Partners Meeting 2019 was opened by the CEO of Neat, Arturo Pérez Kramer, who stressed that being a partner of Neat is the ideal option to be leaders in the market and emphasized how Neat, together with Legrand, has a firm commitment to the promotion of assistive technology.

Massimo Pescia, Head of Marketing of the Building Systems unit of Legrand, also attended the event and gave an interesting presentation about the synergies that the Neat-Legrand merger represents. Similarly, Pescia explained the great potential of taking advantage of the benefits of the Eliot program and the possibilities of a connected world, such as access to homes with Home Automation systems.

For his part, Íñigo Ruiz Cossío, Product & Marketing Manager, presented the roadmap of Neat’s product development strategy in the medium and long term and talked about future releases. He also spoke about NOVO as a HUB and the infinite advantages of this digital terminal, such as remote connectivity, among others.

During the event, awards were given to the most notable success stories.

The winners were:

  • Neat Switzerland (Switzerland), through a product change to 4G, managed to improve the market in general and fundamentally increase the collaboration with Red Cross, its main client.
  • Irbema (Italy), searching for strategic alternatives to expand impact on the market, created its own company, made a distribution agreement with Neat and now it is having marvellous sales results.
  • Tlv Solutions (Belgium), made an interesting installation of Internal Systems in an Italian hospital, taking advantage of all the benefits of Neat wireless technology: installations without affecting daily operations, with minimum infrastructure requirements, without construction works, in record time, with a minimized initial investment, etc.

Neat Partners Meeting 2019

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Neat obtains the GDPR compliance certificate

After the compliance audit of the European General Data Protection Regulation (GDPR) and of the new Spanish Organic Law on Data Protection and Guarantees of Digital Rights, LOPD-GDD (by its acronym in Spanish), carried out last April, Neat Group has received the corresponding compliance certificate.

To obtain this certificate has been a complicated job in which all workers from Neat have been involved. However, it has been a worthy experience because this is a very relevant certificate since currently there are few companies that have this certificate as it is voluntary and only one year ago the GDPR entered into force after the adaptation period, and only 4 months have passed since the Spanish law LOPD-GDD came into force.

European General Data Protection Regulation

Juan Ignacio Pérez Cabanillas, Quality & Innovation Manager at Neat Group

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NEAT Sweden has renewed its ISO 9001:2015 and ISO 14001:2015 certificate

Certificado ISONeat Sweden has renewed its ISO 9001:2015 (quality management system, QMS) and its  ISO 14001:2015 (environmental management system, EMS) certificate. A new auditor that reviewed all documents and processes from scratch has done the certification process.

The auditor reported that Neat Sweden has developed a “well-functioning system which is well adapted to our business. The management is highly engaged and the personnel can easily find all information they need. The documentation is limited but sufficient. A good collaboration between departments give possibility to fast responses to customers and increased competence of the personnel. This collaboration in combination with high experience and customer focus in all organization seems to be one of the company’s strengths with high level of know-how and flexibility”.

Renew the ISO certifications has been a complicated job in which all workers from Neat Sweden have been involved.

ISO 9001 is a Quality Management System (QMS), which gives organizations a systematic approach for meeting customer objectives.

ISO 14001 is an Environmental Management System (EMS), which gives organizations a systematic approach for measuring and improving their environmental impact.

“I would like to congratulate and send thanks to all personnel in the company and especially to the people who have been working with the system, to this nice feedback of our work”  Ulrik Lundberg, Business Unit Manager RDI, M.Sc., said.

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Neat has presented CMP Gold package at the fair Altenpflege 2019 in Germany

CMP GoldpaketNeat Group has participated in the international fair Altenpflege 2019 where CMP Gold package, one of the most innovative platforms in the world of digital telecare, was presented.

CMP Gold package offers gold customers great avant-garde benefits that facilitate the provision of a high-quality telecare service.

Among the most important CMP Gold package services presented in this event are the following:

  • Massive, remote and automatic update of terminals installed.
  • Monitoring of terminals in real time, which gives the possibility to act immediately when a terminal is not available. For example, if there is a network failure, CMP detects the problem and allows contacting the service provider immediately by several means, such as, through email. This guarantees the continuity of the service.
  • Smart roaming managed by the terminal itself, which allows immediate response in the event of a fall in the service of any operator by redirecting the traffic to another mobile telephony operator, making sure to choose the one with the best signal quality.

During the event, Neat placed emphasis on the three great qualities that best describe CMP (Care Management Portal): always safe, updated and reliable.

Altenpflege 2019 took place on 2, 3 and 4 April in Nuremberg. This leading trade fair was a meeting place for the international care industry, attracting 28,000 visitors to the event. Around 700 exhibitors presented innovations, products and services in the fields of Nursing & Therapy, Career & Education, IT & Management, Catering & Home Economics as well as Space & Technology.

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Neat participated in an event about telecare organized by the Spanish Red Cross

Neat has attended the Technology Conference in Telecare 2019 of the Spanish Red Cross (CRE, by its acronym in Spanish) in order to train attendees in the technical use of NOVO in the environment of CMP and its functionalities.

“In that presentation we tried to show the Red Cross technicians, who are the ones who finally install the terminals, the advantages of our Care Management Portal and NOVO,” said José Salazar, Customer Support Neat Care Cloud Manager of Neat.

During the training session, the following points were exposed:

  • NOVO Benefits
  • Configuration options
  • CMP Features
  • Advantages of using digital terminals versus analog terminals
  • Basic training in the use of CMP

In addition, a round table was held called “The digital awakening: Present and future of communications in Spain” in which technological trends were analyzed from a holistic approach. This round table was presented and moderated by Carlos Capataz, Director of Digital Technological Services of CRE.

Advanced telecare Red Cross

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Neat promoted digitalization in three significant healthcare fairs in Spain, Norway and Holland

In its commitment to promote the benefits of digitalization in the healthcare sector, Neat has participated in three of the most important healthcare fairs in Europe.

In Spain, Neat has participated in the II National Congress of Dependency Management with a talk entitled “Digitization: a highway towards a new assistance”, presented by José Manuel Carballo, Director of Sales of Neat.

During his talk, Carballo defined the digitalization from a social point of view and stressed that “social digitalization is a reality, it is simple and allows the user to remain connected, with a clear purpose: to know the user better and to establish customized services; again, the user becomes the great protagonist”.

In addition, Carballo explained that social digitalization facilitates telecare services and helps to optimize the management of residential groups, since, thanks to technology, centers managers are able to count on indicators of behaviour of their business.

The II National Congress of Dependency Management was held from 18 to 20 February in Madrid within the framework of the HIP (Hospitality Innovation Planet).

In Norway, Neat, accompanied by distributors Telenor and Phoniro, attended the exhibition called Samarbeid om velferdsteknologi Agder (Cooperation on welfare technology) on March 7 in the Agder district.

It was an exhibition for welfare technology for assisted living and independent living.  “The target group for the conference was health and care managers, managers of home care services and nursing homes, professionals in the municipalities, user organizations, ICT advisors, research environment, suppliers, and others who work with or are involved in service innovation and implementation of welfare technology in the municipalities”, Johan Stridh, Customer Support Manager of Neat, explained.

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Moreover, Neat participated in this year’s Zorg & ICT exhibition (Health and ICT) in Utrecht (Holland), which is about digitally driven healthcare, with the objective of promoting its solutions of Assisted Living and Independent Living. This event took place from 12 to 14 March.

The organizers of this event describe it as “the annual highlight for up-to-date information, innovations and inspiration. It is also the ideal opportunity to exchange knowledge and network with colleagues. A visit to the exhibition is interesting for management, healthcare professionals and IT professionals”.

Digital telecare 1

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