How do we ensure that a telecare terminal works properly?

Teleasistencia 1Security is critical when we send an alarm through telecare devices to ensure the wellbeing of users. To ensure that the terminals installed in the homes of users work properly and to avoid vulnerable situations that may occur in emergency times, our devices use auto test and technical alarms.

Auto test alarms are alarms that the terminal sends automatically and in a certain time, decided by the service providers, to verify that it works properly. The alarm is received by the alarm central that ensures the terminal is functioning properly.

Technical alarms report states like the charge of the battery or if there has been a power outage.

Neat Group devices perform more than 50 different alarms that ensure the proper functionality of the terminals and, in an emergency, guarantee that the user can communicate properly.

But now we are going to talk about the three most important alarms.

Auto test alarms: It is an alarm that is sent periodically in a programmable time determined by the service provider to secure the terminal can contact with the alarm receiving center, ensuring the proper functioning of the device.

Low battery alarm terminal: when the charge of the battery drops below a programmable threshold level, low battery alarm is sent to the alarm receiving center which shall send a technician to replace the battery.

Low battery alarm pendant: It works the same way as the low battery terminal, but applicable to pendants or bracelets worn by the user who presses the button of the pendant in case of emergency. The threshold level in this case is defined in the program.

In Neat Group, together with our customers, we do not cease in the pursuit of excellence to offer products and services with the highest quality and reliability.

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