Neat’s NOVO Connected solution is being installed and configured remotely to prevent the spread of COVID-19 disease

Plug & play installation of the telecare system.

The coronavirus pandemic requires rapid and effective actions that help protect the safety and health of telecare users who represent one of the most vulnerable sectors of the population. Based on this need, Neat, a leading manufacturer of home emergency call systems, through its subsidiary in Germany, has responded forcefully, therefore, since the beginning of the confinement offered its clients an initiative to install the telecare service remotely, in this way, service providers are able to home-deliver the NOVO connected solution –digital telecare terminals- and start it up without having to enter the user’s home.

The installation, configuration and monitoring of the devices is carried out remotely thanks to a powerful terminal management IoT platform developed by Neat. The user only must plug the device into an electrical outlet and the installer, from a central office, ensures that the system is operational in a matter of minutes. “Installation is as simple as turning on a household appliance”, they point out from the Neat subsidiary in Germany, Furthermore, this telecare service “once connected works reliably and safely”.

This responsible advanced telecare initiative allows the massive and remote deployment of terminal in homes and is proving to be very successful since it avoids contact between the installer and the end user and thus eliminates the risk of transmission of the COVID-19.

“Neither care organizations and their employees nor participants and their families have to expose themselves to the risk of infection when configuring and installing NOVO. Neat thus offers everyone involved the maximum flexibility and the greatest possible protection of their health, even in the current situation”, they highlighted from Neat Germany.

Likewise, this NOVO plug & play scenario is helping to ensure that a large number of older people have a highly secure digital telecare system, which not only allows them to request help in an emergency, but also to feel accompanied during this stage of unwanted loneliness they are experiencing.

At Neat, we are very proud to be able to offer solutions that help in the management of the crisis of the disease COVID-19 and we commit ourselves to continue collaborating with what we have been doing for more than 30 years: offering solutions that help the most fragile one and those one who need our support the most.

PLUG & PLAY Telecare

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Neat technology makes teleworking possible and the increase in the efficiency of telecare services

Neat’s solutions have allowed the decentralization of social care.


The coronavirus pandemic requires the rapid and efficient response of technology development companies for the social health sector. Initiatives must be aimed at maintaining and reinforcing comprehensive care for the elderly, the most vulnerable sector of the population.

At Neat we are aware of these needs and for this reason we have made available to our clients a professional telecare call management platform that a few years ago was conceived and developed as a mobility solution. This system has allowed the staff of the care centres to work in their private homes and from there continue with their usual tasks to the maximum of capacity, attending to user alarms with the same efficiency and quality.

This telecare call management platform has been installed on the computer equipment that service providers have provided to their workers, including teleoperators, supervisors and call centre coordinators.

More than 200,000 users have been favoured with this new form of care. In addition, it should be noted that users have not seen their benefits reduced, on the contrary, some service providers, from their homes, have been able to redouble their efforts by activating forceful actions: they have launched campaigns and protocols of guidance and help to mitigate the effects of this crisis caused by the COVID-19 disease, have increased follow-up calls, paying special attention to the cases of the most fragile users and, most importantly, through emotional telemonitoring, they have made users feel accompanied and protected in this period of confinement and unwanted loneliness they are suffering.

José Manuel Carballo, Sales Director of Neat, explained that “in these days of health crisis, providers who decided to implement platforms based on Neat technology have seen how their movement from service centres to operators’ homes has been realized with the minimum effort thanks to a very versatile technological architecture ».

Furthermore, teleworking plans have also protected the health of telecare professionals, preventing the spread of the coronavirus and promoting the reconciliation of work and family life.

“We are proud to see how Neat’s highly mobile technological designs have been of great help in providing the telecare services that the elderly require, especially during this health contingency,” Carballo highlighted.

At Neat we are committed to continue collaborating with what we have been doing for more than 30 years: offering solutions that help the most fragile ones and those ones who need our support the most.

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Neat donates material in Sweden for the production of protective face shields for caregivers

One of the main problems in combating the crisis of the coronavirus COVID-19 in Sweden is the lack of protective equipment for care personnel that help the elderly. In hospitals, this deficiency is better controlled, but in elderly care work the situation is more complicated.

Neat’s subsidiary in Sweden, at the request of the municipality of Kävlinge, in the province of Skåne in southern Sweden, has donated material that allows the production of 1.000 protective face shields against coronavirus. Another local company is responsible for 3D printing the frames of these visors.

The assembly work, as indicated by the Kävlinge municipality, is carried out by older people who are willing to collaborate. Companies, government and citizens are working together against the pandemic.

«At Neat, we are very proud to be able to help caregivers continue their noble work with the necessary protective equipment, thus avoiding the risk of contagion both for them and for the older people they care for», Ulrik Lundberg, Head of R&D at Neat, said.


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Neat deploys its NOVO Connected healthcare technology in two Norwegian municipalities to help manage the coronavirus crisis

NOVO 234Neat, through Telenor, its Norwegian partner, has supplied the municipality of Stavanger with the NOVO Connected solution, NOVO 4G digital telecare terminals, to be used in a building that has been enabled as a temporary location to accommodate 200 beds for the care of patients with COVID-19. This building is normally used as an exhibition center.

In the same way, Telenor has provided 60 digital telecare terminals to the municipality of Bærum, which will be installed in an originally closed hospital that has had to be reopened to care for people with symptoms of the COVID-19 disease.

Each device will be placed next to the patient’s bed so that they can request assistance from healthcare personnel and receive it immediately. In addition, these devices are connected to a management IoT (Internet of Things) platform developed by Neat, which allows for permanent connectivity and to know minute by minute the state of both people and the technology deployed, which gives as a result greater safety for the patient.

The deployment of these temporary sites in these cities is intended to assist hospitals in managing the COVID 19 pandemic and prevent the collapse of the healthcare system.

At Neat, we are very proud to be able to accompany healthcare personnel in managing the crisis of the COVID-19 disease and we commit ourselves to continue collaborating with what we have been doing for more than 30 years: offering solutions that help the most fragile ones and those ones who need our support the most.

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Legrand is supportive and committed in the face of the COVID-19 epidemic

The group announces the creation of an aid fund for nursing home staff.


Since the start of the current global health crisis, Legrand has launched a series of measures aimed at protecting both its employees and its customers. These measures contribute to restraining the spread of the Coronavirus, while ensuring continuity of service for its customers and partners. On the basis of this unprecedented mobilisation, Legrand contributes to the ongoing solidarity efforts to contain the sanitary, social and economic impact of COVID-19.

Legrand has already deployed various solidarity initiatives in support of hospital staff and caregivers across the world, including the following:

  • In Spain, the teams at Neat, one of the Group’s specialist brands developing assisted living solutions, provided nurse call solutions to meet urgent equipment needs.
  • In the United States, a cable management solution was developed within 4 days to supply power to 2000 beds in field hospitals in the state of New York. In the state of Indiana, a production line for display screens has been converted to the manufacture of cloth masks.
  • In France, the logistics platform at Verneuil-en-Halatte mobilised its resources to enable delivery within 24 hours of components to a customer producing medical respirators.
  • In India, a university hospital in Kolkata, converted into a specialised centre dedicated to treatment of Coronavirus patients, was equipped with the Group’s UPS (uninterruptible power supplies) to ensure continuity of energy distribution
  • In Italy, emergency solutions (especially bedhead units, nurse call devices and VDI cabling systems) were provided for temporary hospitals set up in Milan and Bergamo.
  • In the Netherlands, a videoconferencing system was donated to a retirement home in Eindhoven, to facilitate maintaining links between residents and their relatives.
  • In the United Kingdom, the “Aidcall” emergency call solution was installed as a matter of urgency in a private hospital to relieve the National Health Service (NHS).

These projects and initiatives will be amplified even further in the weeks and months ahead.

Legrand is also committed on behalf of fragile persons and announces the creation of a solidarity fund dedicated to nursing homes for elderly people.

This fund is intended to provide support to staff in specialised facilities for elderly people. To set up the fund and offer its support to the largest possible number of institutions and care staff, Legrand will work with its Foundation, created in 2014 with the purpose, in particular, of acting against the exclusion of fragile persons and those experiencing loss of autonomy. Staff in such care facilities, who are under considerable pressure in the context of the COVID-19 crisis, will be helped, for example, to finance hotel accommodation close to their place of work so as to avoid long-distance commuting, thereby protecting both their own families and nursing home residents.

This way, Legrand wishes to act tangibly to improve the living conditions and comfort of healthcare staff in nursing homes for elderly people who are in the front line day after day fighting the pandemic.

The fund is open to contributions from both businesses and individuals wishing to join this solidarity initiative.

Benoît Coquart, Legrand Chief Executive Officer, stated: “Faced with this unprecedented health crisis, many solidarity gestures have been deployed by our employees all over the world in aid of the most fragile and the most exposed. The setting-up of this solidarity fund is a perfect example, which aims to support nursing home staff who more than ever need our solidarity. I would like to warmly thank all of our employees for the commitment and solidarity they have shown ever since the crisis began”.

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Advanced telecare, the most effective and risk-free tool to prevent the spread of the coronavirus

Remote installation of telecare equipment in homes.

As part of the efforts to combat the spread of the COVID-19 disease, while safeguarding the safety and health of the elderly, Neat has started the installation and configuration of advanced telecare terminals remotely in the users´ homes.

Since this technology can be activated remotely, it is not necessary for an installer to access the home of the elderly person. The equipment is sent by courier service and the only requirement is that the user connects the equipment to the electrical network and once this is done, the installer, from a central office, ensures that the system is operational in a matter of minutes.

At this time of health crisis, it is essential that all elderly people have a highly secure telecare system that allows them to request and receive help immediately.

The usefulness of technology, today more than ever, is evident. In this sense, Arturo Pérez Kramer, General Director of Neat, stressed that “advanced telecare facilitates the remote and massive deployment of equipment in homes, avoiding contagions and unnecessary transfers” and without endangering the health and life of users. Likewise, it is pertinent to highlight the importance of «promoting a service, not only of traditional assistance, but of emotional telemonitoring that helps to mitigate the unwanted loneliness that mainly elderly people suffer, especially in these circumstances of confinement, ” he noted.

The current times of health contingency require us to act quickly and responsibly to give effective responses to the urgent needs of the groups that are most vulnerable: the elderly and health personnel.

At Neat, from our position, we will keep contributing by doing what we have known for more than 30 years: offering solutions that help the most fragile and those ones who need our support the most.

Telecare covid-19

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Legrand deploys the Neat brand wireless patient-nurse call solution at the Príncipe de Viana Hospital in Pamplona to support the management of the pandemic

acceso frontal principe de Viana_3 (003)In order to welcome a greater number of patients with COVID-19 symptoms, the Príncipe de Viana Hospital in Pamplona has set up four wings for outpatient consultations. This temporary location has been equipped with Neat’s wireless patient-nurse call system so that the workflow can be organized more efficiently, and people receive higher quality care.

The technological deployment at the Príncipe de Viana Hospital was carried out through Legrand’s distribution channels. Likewise, it should be noted that this deployment was carried out in record time.

The system is completely wireless and consists of push buttons for patients and call receivers for professionals. The patient only must press a button to request help. In addition, since the receivers are portable, professionals are fully mobile and can receive the patient’s call at any point in the healthcare facility where they are located.

According to the statements published in different Spanish media, the Department of Health has stated that the Health System of Navarra is “in a constant process of adaptation and reorganization of its activity and of material and human resources to face the epidemic of coronavirus. »

We are very proud to be able to accompany the health personnel of the Príncipe de Viana Hospital in Pamplona in managing the crisis of the disease COVID-19 and we commit ourselves to continue collaborating with what we have been doing for more than 30 years: offering solutions that help the most fragile and those ones who need our support the most.Teleasistencia-TREX

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